Studies show that 65% of millenials do NOT want to have to call a company when engaging with them. If you don’t have the ability to take incoming texts, web chats, or video (Facetime) calls, you’re cutting yourself off from over half of the total population! Here at LEB Computers, we specialize in helping you design and source cloud-based unified communications services from over 200 leading brands. Our product is happy customers who are winning the customer engagement battle, not to “push” or try to sell you any one given brand. Put us to work for you!
UCaaS
Why Unified Communications as a Service?
Features of UCaaS
- Optimize your business communications with enterprise-class voice, fax, text, call handling, mobilenapps, and BYOD capability
- Provide a consistent feature set and user experience to all users around the globe
- Integrate BYOD smartphones and tablets into business phones
- Manage your entire system whenever, wherever you want
- Seamlessly integrate with business applications
Benefits
- Local virtual Phone Numbers
- Initial cost savings
- Ongoing cost savings
- Employee Mobility
- Reliable uptime
- Quick Install
- Scalability
Contact Center
Better Customer Experience
At Infinite Communications, we can help you provide your customers with smart, positive experience every time, so you can win a lifetime of loyalty. Customers can choose fast and efficient self-service on the channels they prefer, with an agent available to help as needed. It’s always seamless and context-driven. And your agents can stay in sync and keep pace with customer expectations. With a consolidated view of relevant information, they can exceed expectations and reach great outcomes, faster.
Why Contact Center as a Service (CCaaS)?
Take advantage of a cloud-based customer experience solution that will let you utilize all the tools at the fraction of price. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support. There are dozens to choose from – Infinite will help you find and integrate the right one.
- Leading providers cloud contact center arena (All the leaders in Gartner Magic Quadrant) : inContact, Five9, TalkDesk, ConnectFirst, Genesys, 8×8, TCN, Fusion, Mitel, Serenova, EvolveIP, Broadsoft.
- Executive leadership with years of experience building the channel for the nation’s largest contact center provider.
- We protect you with comprehensive leader registrations process. Complete understanding of how each UC provider ties in to these contact center providers.
- 3rd party knowledge base on products that tie into contact centers, PBX, WFM, CRM, WFO, IVR, DaaS & VDI.
SD-WAN
If your company doesn’t currently employ a sofware defined wide area network (aka, SD-WAN), we need to talk. SD-WAN is the “shock absorber” that allows you to deploy fast, CHEAP, broadband in ALL of your locations, and still get the robust, reliable, enterprise-level quality needed to run latency and packet-loss sensitive applications such as voice and video. In the past, you’d have to purchase an expensive, slow, MPLS circuit to handle such traffic – but now, with SD-WAN, you can run that traffic over broadband without any worries, AND get the benefits of having a ton of bandwidth to run all of your data-heavy applications such as video and web conferencing.
Features and Benefits
- Replace high cost MPLS/private bandwidth with low cost, higher-speed, internet connections.
- Respond in real time to network performance and route around issues.
- Easy to deploy and maintain.
- MPLS-like performance of real-time and important applications (QOS).
- Application level analytics.
- Turns a best-effort WAN link into an enterprise class voice link through error-correction coding and packet-retransmitting